Frequently Asked Questions

When will I receive my digital pattern?

You will receive the digital pattern in your email immediately after making the payment. Returns are not accepted once the file has been downloaded.

What happens if I don't receive the digital pattern in the indicated email?

In this case, contact info@bymariag.com.

When will I receive my order?

Your order is special, unique, personalized and hand-woven. Each product indicates the production time and when it can be received. Delivery time is 5 to 10 business days.

By what means of transport will I receive my order?

It will be received by mail and you will be able to obtain information at any time and have your package located.

What to do in case of returning the item?

You must indicate the reason for the return. Exchanges are not accepted if the item appears used, damaged, torn, or stained.